FAQs > General (13 entries)

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  • Working lab days are Monday through Friday from 9am-5pm Pacific Standard Time, weekends and holidays are not considered lab days. Customer Service is available by front counter, telephone or e-mail.
  • To get started please fill out an Account Form. You can find this on our website, under "Getting Started" or for faster setup one of our Reps can email out a ...
  • We accept Visa, American Express or Master Card and for front counter service we accept credit cards, cash or check. Payment is due at completion of order, whether at time of ...
  • Prints: 2-3 working days. Finishing: 5 working days. Albums: 10 working days. Turnaround times may vary depending on in-lab workload.
  • We try our best to accommodate RUSH requests. Please indicate Rush date and request in the Special Instructions in ROES. Album RUSH Fees : -50% RUSH Fee on ½ ...
  • Yes, we require $5 minimum order.
  • Yes, we allow 3 FREE 8x10 prints.
  • You can calibrate your monitor using our test file by comparing the digital file (can be downloaded from our website) and a print. The best option is to calibrate via colorimeter ...
  • We accept JPG files only in SRGB color space at least 200dpi in print dimensions. We also accept TIFF files, but recommend sending JPGs, as they are compressed and faster to ...
  • We are a digital lab however, we can scan 35mm and 2 ¼ to CD, please call the for a quote.
  • Yes, we can drop ship to your client. We charge $10 for UPS Ground and do not linclude any invoice information in the shipment. If you need the shipment rushed, please ...
  • Our production department starts working on orders once we receive them, if you wish to cancel an order that has already been processed, the amount that has been completed will be ...
  • If there is an error in or damage to your order please call Customer Service so the order may be corrected and/or replaced. Please have the order number ready when calling. ...